Frequently Asked Questions
Can I install the premium package to my customers’ websites?
Yes, you can. You are solely responsible for all active licenses and should control their usage.You and your customers cannot resell the license, causing the dumping of our prices. Your customers should comply with our rules. If one of your customers posts the premium package and allows public access to it on a private nulled forum, in a nulled store or for clubbing, your license will be blocked.All paid components are distributed with unique tags in the plugin code. So if you post the archive with the code publicly, we can easily track the owner of the license and block the license for violating the terms of usage.
How can I get a refund?
A refund is possible:
- If plugins do not work on your website, and we can’t fix it.
- If plugins do not do what is stated in the description.
A refund is not possible:
- If the order is older than 14 days.
- If you do not allow our tech support to check the issue and get back to you with the solution.
- If your license is blocked due to the violation of the terms (clubbing, distribution of premium products without the owner’s consent, etc.).
How fast can I get a technical support?
Robin image optimizer users can get a tech support within a day (except weekends).You can get a tech support for the free Robin image optimizer plugin within a week.
What are the system requirements for the plugins?
The minimum PHP version – PHP 5.4. WordPress version – 4.2 or higher. Robin image optimizer premium supports the following servers: Apache (with mod_rewrite, mod_expires, mod_deflate), NGINX, Litespeed or Windows.
Why do I have to pay for the plugin every year?
WordPress is updated regularly, technologies of creating plugins evolve too; new security breaches appear.
We must check our plugin performances all the time, fixing all potential errors and vulnerabilities.
We need to release new tools and features helping you to promote your websites and gain profit.
We must help you to solve any problems regarding our products.
Our developers are ordinary people, like you; they are spending their valuable time so that you can get a high-quality service. That’s it.
Is Robin compatible with the GDPR?
Yes, Robin image optimizer premium meet the GDPR requirements. Robin doesn’t store nor has access to any personal data.
Is it possible for a group to buy one shared license?
You cannot club together to purchase a license nor distribute it without our consent!All paid components are distributed with unique tags in the plugin code. So if you post the archive with the code publicly, we can easily track the owner of the license and block the license for violating terms of usage.Note! This premium package works with the free Robin image optimizer plugin only. All cracked packages will be working for 2-3 weeks maximum, as the free plugin is updated frequently. So think again, what is best for you: to pay someone for cracking the license & updates or to purchase a fully supported and legal license.